How Can We Help You?
At FoxEyes Eyewear, we are committed to providing you with the best service and support. Whether you have questions about your order, need assistance with returns, or want to learn more about our products, we’re here to help.
Frequently Asked Questions (FAQs)
1. Orders & Shipping
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- How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order here.
- How do I track my order?
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- What are the shipping options and delivery times?
We offer standard and express shipping. Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.
- What are the shipping options and delivery times?
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- Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact us within 24 hours at support@foxeyeseyewear.com.
- Can I change or cancel my order after placing it?
2. Returns & Refunds
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- What is your return policy?
You can return items within 7 days of delivery. Products must be unused and in their original packaging. Start your return here.
- What is your return policy?
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- How long does it take to receive a refund?
Refunds are processed within 5-7 business days after we receive your returned item.
- How long does it take to receive a refund?
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- Do you offer exchanges?
Yes, if you need a different size or style, we offer free exchanges within 30 days.
- Do you offer exchanges?
3. Product Information
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- How do I choose the right frame for my face shape?
Check out our Frame Guide for expert tips on choosing the perfect pair.
- How do I choose the right frame for my face shape?
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- Do you offer prescription lenses?
Yes, we offer prescription lenses. Upload your prescription during checkout or email it to support@foxeyeseyewear.com.
- Do you offer prescription lenses?
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- Are your sunglasses UV-protected?
Absolutely! All our eyewear comes with 100% UV protection to keep your eyes safe.
- Are your sunglasses UV-protected?
Contact Us
If you need further assistance, feel free to reach out:
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- Email: foxeyeseyewear@gmail.com
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- Phone: +91 9540000686
We are here to ensure you have the best shopping experience with FoxEyes Eyewear!